Is your business email misbehaving?

Setup guide: Squarespace DNS

1. 1

   Open your DNS settings

   Log in to Squarespace → Domains → click your domain → DNS (sometimes labeled DNS Settings).

2. 2

   Check the Google Workspace preset

   If you bought Google Workspace through Squarespace, look for a "Google Workspace" section. If it's there with the records below, skip to step 5.

3. 3

   Remove old mail records

   Under Custom records, delete any MX records that don't point to smtp.google.com. Don't touch A or CNAME records — they keep your website online.

4. 4

   Add these custom records

   Click Add record for each row. Only one record may start with v=spf1 — edit an existing one rather than adding a second.

   Type	Host	Priority	Data
   MX	@	1	smtp.google.com
   TXT	@	—	v=spf1 include:_spf.google.com ~all
   TXT	@	—	google-site-verification=… (copy from Google)

5. 5

   Verify in Google

   Go back to the Google Workspace setup page and click Verify. It can take minutes to a few hours — retry if it fails at first.

6. 6

   Turn on DKIM (recommended)

   In admin.google.com → Apps → Google Workspace → Gmail → Authenticate email, generate a key, then add it in Squarespace as TXT, Host google._domainkey, Data = the long value Google shows. Return and click Start authentication.

7. 7

   Test both directions

   Send from your business address to a personal email, then reply back. Record the results in the troubleshooter below.